01Introduction
This policy explains how Musicphonetics collects, uses, stores, and protects personal data. We are committed to handling your information responsibly and transparently, and to protecting the data of the children in our care with particular care.
02Student Data
We collect only the student information needed to teach and support effectively — name, age, instrument, level, progress records, and lesson history. Student data is used solely to deliver and improve our teaching and is never sold.
03Parent Data
We collect parent and guardian contact and billing details to communicate, schedule, and process payments. This information is used only for the purposes of providing our service.
05WhatsApp
We communicate with families through WhatsApp using an official Business platform. Messages are processed to provide support, scheduling, and information, and are handled in line with this policy and the provider's terms.
06AI Usage
We use AI-assisted tools to help respond to enquiries and support families efficiently. Personal data processed by these tools is limited to what is needed and handled in line with this policy and our AI & Technology Policy. Final decisions on fees, teachers, and bookings are always made by a person.
07Data Retention
We retain personal data only for as long as necessary to provide our service and to meet legal and operational requirements, after which it is securely deleted or anonymised.
08Data Deletion
You may request access to, correction of, or deletion of your personal data at any time by contacting us. We will respond to such requests promptly and in accordance with applicable law.