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Legal & Policy

Privacy Policy

15

How Musicphonetics collects, uses, protects, and retains personal data — for parents, students, and everyone who interacts with us.

01Introduction

This policy explains how Musicphonetics collects, uses, stores, and protects personal data. We are committed to handling your information responsibly and transparently, and to protecting the data of the children in our care with particular care.

02Student Data

We collect only the student information needed to teach and support effectively — name, age, instrument, level, progress records, and lesson history. Student data is used solely to deliver and improve our teaching and is never sold.

03Parent Data

We collect parent and guardian contact and billing details to communicate, schedule, and process payments. This information is used only for the purposes of providing our service.

04Cookies

Our website may use cookies and similar technologies to function correctly and understand usage. You may control cookies through your browser settings.

05WhatsApp

We communicate with families through WhatsApp using an official Business platform. Messages are processed to provide support, scheduling, and information, and are handled in line with this policy and the provider's terms.

06AI Usage

We use AI-assisted tools to help respond to enquiries and support families efficiently. Personal data processed by these tools is limited to what is needed and handled in line with this policy and our AI & Technology Policy. Final decisions on fees, teachers, and bookings are always made by a person.

07Data Retention

We retain personal data only for as long as necessary to provide our service and to meet legal and operational requirements, after which it is securely deleted or anonymised.

08Data Deletion

You may request access to, correction of, or deletion of your personal data at any time by contacting us. We will respond to such requests promptly and in accordance with applicable law.

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